Data Deletion Instructions

How to request deletion of your data from Comniket

Comniket Technologies Pvt. Ltd. ("Comniket", "we", "us") gives you full control over the data we hold. This page explains exactly how to have your data — including anything obtained through Facebook, Instagram or WhatsApp — permanently deleted.

1. Delete your data from inside Comniket

If you have an account, this is the fastest route:

  1. Sign in at comniket.com.
  2. Go to Settings.
  3. Choose Delete account & data and confirm.

Your workspace, contacts, campaigns, message history and any connected-platform data are queued for permanent deletion immediately.

2. Request deletion by email

If you can't sign in — or you're not a Comniket account holder but believe we hold data about you — email us and we'll handle it manually:

Email: support.comniket@gmail.com

Subject: Data deletion request

Please include:

  • The email address or mobile number linked to the data
  • Your business / workspace name, if you know it
  • If the data came from Facebook or Instagram, the Page or account name

We verify every request before acting on it, so we may ask you to confirm ownership of the account.

3. Disconnecting Facebook, Instagram or WhatsApp

When you disconnect a platform from Comniket (Dashboard → Ad accounts → Disconnect, or by removing Comniket from your Meta Business Settings), we immediately stop accessing that platform and delete the stored access credentials.

You can also remove Comniket's access at any time from Facebook Settings → Business Integrations.

4. How long deletion takes

  • Live systems: data is removed within 30 days of a verified request.
  • Encrypted backups: purged on their normal rotation, within 90 days.
  • Access tokens & credentials: deleted immediately on disconnect or deletion.

We'll email you a confirmation once deletion is complete.

5. What we may need to keep

A limited set of records is retained where the law requires it — for example invoices and tax records under Indian accounting rules, and minimal logs needed to prevent fraud or abuse. These are kept only for the legally mandated period and are never used for marketing.

6. Questions

For anything about this process, or about your rights under the India DPDP Act 2023 / GDPR, contact support.comniket@gmail.com. See also our Privacy Policy.